
KARA has once again solidified its position as Indonesia’s most trusted coconut milk brand by winning 1st Place in the Coconut Cream category at the Indonesia Customer Experience Award (ICXE) 2025, earning a "Very Good" rating. Additionally, SunKara secured the second-place position in the same category, also with a "Very Good" rating. The awards were presented during the awarding night held on January 27, 2026, at the Shangri-La Hotel, Jakarta, by Kemal E. Gani, Group Chief Editor of SWA Media.
The ICXE 2025 Award serves as recognition for KARA’s success in delivering relevant, consistent, and valuable customer experiences amidst shifting consumer behavior across generations. The event evaluates brand performance based on direct customer perceptions and their daily experiences with the products.
Dwianto Arif Wibowo, Corporate Communication Manager of Sambu Group, stated that this achievement is the result of the company’s long-term strategy of placing the consumer at the heart of brand innovation.
"The ICXE Award 2025 validates that our efforts in building a sustainable customer experience are on the right track. KARA and SunKARA focus not only on product quality but also on how the brand remains present and relevant in the lives of consumers from generation to generation," said Dwianto Arif.
Furthermore, Dwianto Arif emphasized that this award is closely linked to the "KARAborasi Lintas Generasi" (KARAboration Across Generations) campaign.
- Bridging Values: The campaign seeks to connect traditional values with modern innovation.
- Universal Appeal: KARA has been a staple in family recipes for decades while remaining a favorite for younger generations experimenting with both traditional and modern culinary creations.
- Proven Impact: The award proves that this approach is genuinely felt and appreciated by customers.
The award is based on a comprehensive national survey conducted across six major cities: Medan, Jakarta, Bandung, Semarang, Surabaya, and Makassar. Through the "KARAborasi Lintas Generasi" campaign, KARA Indonesia continues to strengthen its position as a coconut milk brand that excels not only in quality but also in creating meaningful experiences. This achievement marks a significant milestone in KARA’s journey to grow alongside customers across generations, tastes, and time.